Archive for the ‘Travel’ Category

Air France – A Case Study in European Customer Service

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My wife and I flew home to the United States for the holidays with Air France and SkyTeam founder, Delta Airlines. My experience with Delta has almost always been outstanding. Unfortunately, I cannot say the same for their colleagues at Air France. In the past, Air France has lost my luggage and I found their [...]

Northern Europe and the Great Freeze

ShareI returned yesterday from an extended vacation to the United States. After a brief layover in Paris, I flew over a white a gray patchwork of fields covered in snow to Hamburg. I was told when I moved here that most people did not even put snow tires on their cars (not that it does [...]

Yo from Chicago

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